Shipping policy

At THUNDER VOID · 玄震, we take care in preparing every order before it begins its journey to you.

1. Order Processing

Each physical item in our collection is carefully inspected and packaged before shipment.

Please allow 1–3 business days for order processing before shipment.

Processing times may be longer during holidays, peak seasons, product launches, or other unusually busy periods.

2. Shipping Timeframes

We work with trusted shipping carriers to deliver orders safely.

Standard Insured Shipping:
Estimated delivery time is 7–14 business days, depending on your location.

Please note that shipping times are estimates only and are not guaranteed.

3. Delays

Minor delays may occur due to:

  • customs clearance;
  • weather conditions;
  • peak seasonal demand;
  • carrier disruptions; or
  • other events outside our control.

We are not responsible for delays caused by the carrier or customs authorities.

4. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing your tracking information, if available.

You may use that tracking number to monitor the shipment status.

5. Taxes and Duties

For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by local authorities.

These charges are not included in the product price or shipping fee unless expressly stated otherwise.

6. Incorrect Address Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete address information provided by the customer.

7. Lost, Damaged, or Incorrect Deliveries

If your package arrives damaged, appears lost, or you receive the wrong item, please contact us as soon as possible at wu36348@gmail.com.

For damaged or incorrect items, please include your order number and clear photos of the package and item so that we can review the issue and provide an appropriate resolution.

8. Contact

If you have any questions about shipping or delivery, please contact:

Email: wu36348@gmail.com