Privacy policy

This Privacy Policy describes how THUNDER VOID · 玄震 (“THUNDER VOID,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from thundervoid.shop or otherwise communicate with us through the Services.

THUNDER VOID operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. It does not include anonymized or de-identified information.

Depending on how you interact with our Services, we may collect the following categories of personal information:

A. Contact Information

This may include:

name;
email address;
phone number;
billing address; and
shipping address.

B. Payment and Transaction Information

This may include:

payment method details;
payment confirmation;
order details;
purchase history;
returns, exchanges, and cancellations.

Payment information may be processed by third-party payment providers and Shopify.

C. Account Information

If you create an account, we may collect:

username;
password;
preferences; and
account settings.

D. Communications

We may collect information you provide when you contact us for customer support or otherwise communicate with us.

E. Device and Usage Information

We may automatically collect information such as:

IP address;
browser type;
device information;
network connection information; and
how you browse, interact with, and use the Services.

F. Personalized Reading Information

For personalized reading services, we may collect information such as:

name;
email address;
birth date;
birth time; and
birth location.

We collect this information only for the purpose of preparing and delivering personalized reading services.

2. Sources of Personal Information

We may collect personal information from:

directly from you, such as when you place an order, contact us, or submit information through the Services;
automatically, through cookies and similar technologies when you browse or use the Services;
service providers, who process information on our behalf; and
partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

A. To Provide and Operate the Services

We use your information to:

process payments;
fulfill orders;
arrange shipping;
provide customer service;
manage returns or exchanges;
maintain accounts; and
deliver personalized digital services.

B. To Improve and Personalize the Experience

We may use information to:

remember your preferences;
improve website functionality;
recommend relevant products or services; and
tailor the shopping experience.

C. For Marketing and Advertising

We may use your information to send promotional communications and display relevant advertisements, where permitted by law.

You may opt out of marketing emails at any time by using the unsubscribe link in the email.

D. For Security and Fraud Prevention

We use personal information to help detect, prevent, and investigate fraud, abuse, malicious activity, and other security incidents.

E. To Communicate With You

We may use your information to respond to your messages, provide service updates, and communicate about orders or support requests.

F. For Legal Compliance

We may use your information to comply with legal obligations, enforce our policies, resolve disputes, and protect our rights.

4. How We Share Personal Information

We may disclose personal information in the following circumstances:

with Shopify and service providers that help us operate the store and business;
with payment processors, fulfillment providers, analytics providers, customer support tools, and hosting providers;
with business and marketing partners, where permitted by law;
when you direct us to share information, such as for shipping or integrations;
in connection with a business transaction, legal process, or protection of rights; and
within our affiliated business operations, if applicable.

For personalized reading and related store operations, we may process information through trusted providers including:

Shopify
Cloudflare
Upstash
OpenRouter
Resend

These providers only receive information as reasonably necessary to perform services for us.

5. Shopify

Our store is hosted by Shopify. Information you submit through the Services may be transmitted to and processed by Shopify in order to provide and improve the Services.

Shopify may also process your personal information according to its own privacy practices. To learn more, please review Shopify’s consumer privacy materials and privacy tools as applicable to your jurisdiction.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, and improve user experience.

Depending on your location, you may have rights to manage certain cookie preferences or opt out of certain targeted advertising uses.

7. Third-Party Websites and Links

Our Services may include links to websites or platforms operated by third parties. We are not responsible for the privacy, security, or content of third-party sites. You should review their policies before providing information to them.

8. Children’s Privacy

The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us so that we may review and delete it as appropriate.

9. Data Security and Retention

We use reasonable safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

provide the Services;
maintain accounts and transaction records;
comply with legal obligations;
resolve disputes; and
enforce our agreements.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

access the personal information we hold about you;
request deletion of your personal information;
request correction of inaccurate information;
request a copy of your information;
object to or opt out of certain targeted advertising or sharing practices; and
manage marketing communications.

We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising applicable privacy rights.

11. International Transfers

Your personal information may be transferred to, stored, or processed outside your country or jurisdiction.

Where required by applicable law, we will rely on recognized transfer mechanisms for cross-border data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will update the “Last updated” date and post the revised version on this page.